I topped up yesterday and my phone is still suspended

[Dunkman]

@Laur1

If the above suggestion does not work, you can try another trick.  Manually load $1 into your account.  

Manually add $1 into your balance.  

These actions sometimes will reset your SIM/re-activate account.  

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Psygineer]

There was a notice posted that anything done between Nov 19-21 will experience delays. It's likely related to that. It's an unfortunate thing that happens during scheduled maintenance.

https://productioncommunity.publicmobile.ca/t5/Announcements/KNOWN-ISSUE-Select-customers-affected-b...

I'm not sure if it will help, but logging into your account and reporting your phone missing, then waiting a little while (5-10 minutes or so should be plenty) and then reporting it found again. That basically triggers a refresh of your account and it may fix the problem. I can't say for certain it will work in this circumstance. You may need the mods to help sadly.