I think I messed up

[MrJames]

I paid my bill, but I still don’t have service and it’s asking me for a SIM card number when I put my SIM card number in it says it’s already in use. I think I messed up when I paid

[MrJames]

I paid for a service that wasn’t in relation to my SIM card and then I had to redo and pay for the one that is so now I guess I’m out $49

[Moses_B]

@MrJames We have sent a private message, so our support team can review your case, please review your community inbox

[BKNS27]

@MrJames 

Try rebooting your phone by powering off then back on.

If that didn’t work then do Network reset on your phone.

[hTideGnow]

HI @MrJames you just joined lately?

and your sim card is a brand new one that never been used?