I switched plans and now have no service at all... it's been 2 weeks

[cylovesummer]

I switched plans, paid for it, and haven't had any cell or data service even though I paid for both. It's been almost two weeks... What should I do?

[cylovesummer]

Thank you for your reply! I tried it out and it still doesn't work so I'm going to contact the moderator. Thanks again.

[mpcdesign]

First of all, this shouldn't be like that! For that matter, am surprised you waited for this long to say something.

I would double check the configurations is correct:

Step by Step APN configuration

Step1: 

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN 

iPhone

Click here

Then use the steps as is:

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

 
Now, clear the cache and cookies and restart your phone.

If that truly doesn't work, I would look at the SIM card? Was it previously used? If a SIM card was used before, it will also not work. It's only $10 to buy one, you get it back if you do the autopay anyways.

Let me know how it works out for you!

Thanks
m

[Mana]

Hi @cylovesummer,

Sorry to hear about your troubles.

When you log into your account, does it show your new plan and data ad-on?

If it doesnt show that, please contact the moderators as stated above.

If it does show it, please try powering down your phone, remove sim, reinsert sim and power back up and check if you have service.  If that doesn't work then please contact the moderators.

Thanks

[SD08 · Accepted solution]

Click this Moderator_Team link to send a private message for assistance.  Include your PM SIM card number and phone number.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...