I stopped receiving text messages 4 days ago

[Mike0203]

All of a sudden I stopped receiving text messages 4 days ago. I can still send text messages. I am 99% sure it is Public Mobile that stopped delivering them (there is nothing wrong with my phone). Please, help.

Thank you,

Michael

[Dunkman]

@Mike0203 

By chance, are you a new customer who recently ported your number over? Are you able to receive phone calls?  What about data services?

Is your account status active or suspended?

[Hollister]

@Mike0203 

Have you tried resetting your network settings? You can also put your SIM card in another unlocked phone and see if the texting works.

[Chalupa_Batman]

Hello @Mike0203 

Are you still able to make calls and use data? Have you called 611 to see if your service is paid up? Have you tried your SIM card in a different phone? Have you tried resetting your network settings and rebooted?

If you still can't text or receive them and you are paid up, you can create a ticket.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437