I recently changed my plan and was double billed for the change. Why the double charge?

[Dallasc]

Same thing for me this month but I have not been contacted for it to be rectified. I have had the same plan for years-no changes. Automatic top ups. 

[ShawnC13 · Accepted solution]

Did you choose change plan now or Change plan on Next Renewal.  If you chose change plan now you would have been billed immediately and there would have been no credit for the unused portion of your previous plan.

[slusagm]

Did you just make a plan change?

Or did you see 2 lines on the payment history on My Account? If you see 2 lines , that is actually just one transaction. PM breaks it into 2 lines, online show PM took the money while the 2nd line shows PM used the money for the actual renewal 

[CSA_PM]

Hi
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