I purchased a wrong add-ones

[Maryamjangravi]

My limited time for talking finished and I wanted to add and buy some minutes but I purchased for Philadelphia while I need for canada. How can I cancel that one.

[JL9]

As stated it is usually a pretty easy fix that an Agent can assist you with and just put the value into the add-on you want. Also make sure that you actually purchased the one you didn't want as it is a 2 step process, first you load the funds and then have to go back and select the add on, etc. Sometimes people only do step 1 and think that it is done. In that case, you won't have to reach out to an agent and can just pick the correct add on.

[darlicious]

@Maryamjangravi 

Do you mean you bought the $15/100 minutes Philippines long distance calling add on? If you need minutes right away add a $5 top up payment and purchase the $5/500min Canada wide calling add on.

Contact customer support and put "purchased wrong add on" in the subject line and leave a detailed message explaining your mistake and ask customer support to remove the add on and credit your account. You can use the $15 credit towards your next renewal.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@Maryamjangravi   You want to buy Canada minute but you got the wrong one?

No worry, PM is very understanding and they can help to switch the add-on or reverse the charge for you to re-purchase the right one.  Please open a ticket with them 

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there