Community

radar_ca1 · ‎08-01-2023

I purchased a duplicate add-on and need to remove one.

HALIMACS · ‎08-01-2023

Just to provide you some expectation, what public mobile will likely do is credit the amount of the extra add-on to your available funds so it can be used for future services. (cycle renewals or other add-ons)

They will very unlikely refund it to the payment card.

radar_ca1 · ‎08-01-2023

Thank you.

Handy1 · ‎08-01-2023

@radar_ca1 You need to submit ticket with support and see if they can reverse it for you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech · ‎08-01-2023

@radar_ca1

If it was an honest mistake, PM support likely able to reverse one of those transactions. Just message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there