I ported my Telus number but nothing has happened

[Christopher5]

Hi Phil

I realized I used the PM IMEI number, not my old one. I retried and it worked! Thanks for all your help. Better instructions when entering information in the forms would definitely help. I Hope Public Mobile does improve this for others.

[Phil_Adelphus]

@Christopher5  Yes I replied to the text with a verification code 

No, that would be the code to log in to your account.  When you were logged in you needed to select transfer your number, Telus should then have sent a text message to the phone with your Telus sim in it and you were supposed to reply Yes.  You had best contact Public Mobile customer service, use this link to private message them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Christopher5]

I replied to a text verification code but it was from eversafe. Nothing from Telus 

[Christopher5]

Yes I replied to the text with a verification code 

[Phil_Adelphus]

@Christopher5   Did you reply to the Telus text asking you to authorize the port with Yes within 90 minutes of receiving it?  Or did you not get a text?

[Christopher5]

I have another phone that is public Mobile SIM card and temporary number (this one). I have an iPhone with Telus SIM card that I tried to port my number to this card and SIM. I was using the online website to do this and eversafe but nothing has changed since 1100 this morning.

[Phil_Adelphus]

@Christopher5   What have you done so far?  Did you leave your Telus sim in the phone to reply to their authorization text, and you replied Yes?  Did the Telus account stop working, then you inserted your PM sim (or is are you using esim?), and then restarted the phone?