I need to send me again a transfer request of phone number from anther company to Public

[Suzanna]

I lost the old SIM before full activation of my public line, the old company created a shortcut , so no need to their approval any more, but I need the request to be sent again

[BKNS27]

@Suzanna 

You will need your old SIM from your previous carrier unless your previous carrier is Telus or Koodo which can be done without the old SIM.

If not Telus/Koodo, you need to get a new SIM from them and transfer your old account to the new SIM then contact a CS_Agent to restart the porting process for you.

[Handy1]

@Suzanna  You need to make sure old providers account is still active and leave old providers sim card in phone to reply YES. To the confirmation text to port . Will send you the porting team number private message as we not allowed to post it here and they can re trigger the port request for you .

[Chalupa_Batman · Accepted solution]

HI @Suzanna 

I'll send you a private message with the porting team number to your mailbox in the top right corner.