I need to recover my password please HELP

[lili80]

Hello I need to recover my password I need it urgently please help me

Thank you in adavance for your help

Cheers

[Mary_M]

Good morning @lili80,

thank you for reaching out to us regarding your self-serve account!

Sorry to hear that you've been locked out - can you please follow the suggestions mentioned above and send us a private message?

Cheers,

Mary

[ShawnC13]

@lili80, you will need to contact a MOD and unfortunately they are gone for the day and will return in the morning.  

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[will13am]

@lili80, the password reset function is broken.  Please send a private message to the moderator team and they will look after the password reset for you.  The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...