Lost my phone and trying to switch to new phone

[rustle]

I try to log into my account it keeps saying email and password don't match.I even changed my password and it still says they don't match.  So I am doing this from my wife's phone

[BKNS27]

@rustle 

Did you try login to your account on PM app your wife’s phone?

Remember to logout of her account before you try login to your account.

[slusagm]

Maybe you used the wrong login email.  PM can help.  

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @rustle 

you will need PM support agent to help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage