07-31-2023
11:57 AM
- last edited on
07-31-2023
07:36 PM
by
computergeek541
I went overseas and lost my sim card. I need to get a new one with my same number. I've tried to order from my account but it won't let me add its sending a verification code to my number and I don't have service due to the sim card.
How do I order a new one?
Thank you
Solved! Go to Solution.
07-31-2023 12:07 PM
Click on resend code few times until you get e-mail option for a code.
You can buy SIM from PM or any other available resource. Try local Telus store, amazon, ebay, kijiji.
PM delivery is 5-10 business day (or longer). When you get your SIM just do swap SIM through your account.
07-31-2023 12:05 PM
@Silvana76 Once you have a new SIM card and logged back into your my account . You can SIM card swap the number like this and keep your same phone number and plan
SIM SWAPPING profile tabs
Note only do this on lap top or computer/ not mobile device
07-31-2023 12:03 PM - edited 07-31-2023 12:05 PM
you don't need to login My Account to buy new sim card
and in fact, I suggest you to buy from Amazon for cheaper ($4.99 vs $10) and qucker delivery or from local Telus/Koodo stores for getting it in person
But for My Account login, you do need to login My Account to request change sim card after you got a new one
Try this
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here: