I need invoices from last year, who should I contact to get them?

[youlidan2022]

my account was deactiavated, so can't login to see the invoices. Can somebody help me on this

[youlidan2022]

Yes, already did that. Thanks. 

[youlidan2022]

Good idea! Thanks! 

[softech]

@youlidan2022   you might want to provider them the email about the Audit for them to re-consider.

[youlidan2022]

yes, saw your reply there. sorry for the confusion. 

[youlidan2022]

Yes, it is for a serious reason - my business credit card is being suspended as I need to provide all invoices for the purpose of auditing. I'll ask them again for reconsideration. Thanks for your help! 

[esjliv]

@youlidan2022  

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[softech]

@youlidan2022   Yes, just saw your post in your other thread.  You should have left them in a single thread for easy tracking

please check my reply there

https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-invoices-from-last-year-who-should...

[softech]

@youlidan2022  if you left and they are not helping, there is really nothing we can do

Do you have a reason for getting the invoice?  If it is a serious one, for legal, etc, message them again and ask them to escalate to senior staff for reconsideration. 

[youlidan2022]

thanks. i did that, they told me they can't help because i'm not active user anymore. i'm quite surprise about this.

[youlidan2022]

I contacted them, was told they can't help me on this as i'm not their user anymore. I switched to Bell last Nov., forgot to download all invoices before the transfer, didn't realize i won't be able to do this afte the transfer.

[softech]

@youlidan2022   PM support can assist with prepare invoices.  i believe they can help even you left already.  PLeae open ticket with them directly:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[youlidan2022]

I'll really appreciate it if anyone can let me know how to get those invoices. I've already submitted a ticket but was told that the financial devision only issue invoices to active user, so they can't help me on this. My account is not activated anymore so i cannot login to retrieve the invoices. 

[JL9]

You can get them in 30 day increments, so 180 or 360 are prob the most popular options 

[youlidan2022]

Thanks a lot! 

[youlidan2022]

Thanks a lot!! 

[Yummy]

Contact gent for official receipt.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[softech · Accepted solution]

@youlidan2022  Open a ticket with PM Support and they can  prepare official invoice for you

This is the sample invoice and experience ordering invoice from another member before:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charge...

But it could take 2 or 3 weeks, so order them in batch

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there