I need help

[Jsebsilva]

Following up, still no response. My service is not active and I was already charged. Please assist urgently.

[Moses_B]

Hi @Jsebsilva we apologize for the inconvenience, but please, double-check your community inbox, as one of our agents has responded to your message.

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Jsebsilva]

E sim 

[Yummy]

If you do NOT have PM account yet then:

- Send a private message to the CSA - agent by clicking Here

[slusagm]

Did you use the PM app to subscribe? You got to the Step 6 Activation step? Esim or physical?

[Dunkman]

@Jsebsilva 

More details would be helpful.  New customer ?  Activating new account?

Existing customer with service issues?

The more details the better.  Community members are customers like yourself.  We do not have access to your account.  However, we can offer troubleshooting advice and sometimes can expediate customer service.