I need help

[Jennbrownlee]

I’ve put in two tickets and have not got anything back, I need help with my phone? I was unable to buy a phone card at the store so I tried getting into my account and couldn’t so made a new one but they made me use a new number but I didn’t wanna do that, so I’m stuck with two numbers and I want to keep my normal number and get rid of the one you made me take, I’ve been with you guys for a very long time.

[Jennbrownlee]

I sent a message back 

[CSA_PM]

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[softech]

@Jennbrownlee 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Jennbrownlee]

I have a SIM card already 

[Jennbrownlee]

It’s been days since I’ve sent them in 

[hairbag1]

@Jennbrownlee 

it could take a few hours for them to respond to you depending on work load. After 24 hours without a response, you should dm the Customer Support using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Jennbrownlee  you don't need a new account, PM can help to link your new sim card back to your account with the current phone number

but you need a sim card first, you can get it easily via Amazon or store:

• Amazon.ca:  https://www.amazon.ca/gp/product/B06X9ZGDWG/   (Best and Quickest option, Free Prime next day shipping)
                             or  https://www.amazon.ca/dp/B07R6P5KBB/ 
• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability ) 
• Via your My Account: https://www.publicmobile.ca/sim-card   or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, message PM and they can help

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there