I need costumer support

[Etchdan]

I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi 

[Etchdan]

No i been with pm almost 2yrs. I used the link for the costumer support.  
thanks for the suggestion 

[Chalupa_Batman]

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@Etchdan wrote:

I did all rhe trouble shooting i checked the network settings, i moved my sim to another phone, i reset network settings and numerous reboots to my phone. Is like i didn’t pay for my service, i have automatic payment and i also did an extra payment thinking that was the issue but no service. I checked the outage map but my phone says 5g+ but i cannot use the service 

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Just a long shot here. Did you port over your phone number from another service? If so, if you still have that old SIM card from the provider, if you pop it in your phone, does it still have service? 

[Etchdan]

Thank you for the link

[Etchdan]

I did all rhe trouble shooting i checked the network settings, i moved my sim to another phone, i reset network settings and numerous reboots to my phone. Is like i didn’t pay for my service, i have automatic payment and i also did an extra payment thinking that was the issue but no service. I checked the outage map but my phone says 5g+ but i cannot use the service 

[Chalupa_Batman]

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@Etchdan wrote:

I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi 

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What problems are you having @Etchdan ?? Can you share some details??

[Phil_Adelphus]

@Etchdan  You have no service at all, none of voice calls, texts or data work?  Have you tried resetting network settings, restarting the phone, trying the sim (if not esim) in another phone?  You can check for known outages here:

https://www.telus.com/en/outages 

If still nothing you can contact customer service via private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437