I need a moderator.

[HKL51]

We just signed on from Koodo not prepaid and it’s been 2 days and our cells have not switched over!
Can someone please help?

[BKNS27]

@HKL51 

Common mistake with new members is NOT to reply with YES to the text confirming you are porting over to PM with the old SIM in the phone. There is a 90 minute timeframe for you to reply or the porting will be cancelled.

Your Koodo SIM should still work if porting is not completed.

Just contact a CS_Agent to restart the porting process for you again. 
Submit a ticket on SIMon Chatbot bottom of page or private message on the envelope icon above.

If you did reply, just reboot your phone by powering off then back on.

[softech · Accepted solution]

@HKL51   first, is it just incoming calls on your PM sim card not working?

can you make outgoing calls?

if you outgoing calls are working and just not incoming , there is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[dust2dust]

Did you leave the Koodo sim in a phone to confirm the transfer? Can you call out? Text in and out? Use cell data?