I need HELP ... my phone is Not working at ALL
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01-09-2024 09:11 PM
My phone is not working at all. I pulled out the sim card and put it back in but still my phone is not working. I have turned my phone on and off but its not not working. However, Public Mobile is still billing me monthly but I am not connected to the network. This has been going on for a couple of days. I need customer service support. Later, I removed my public mobile SIM card and I put it into a another phone and its still not doesn't work. I can NOT receive or make phone calls or text. I hope there is someone from public mobile that can contact me or send me a new SIM card. By the way... how do I call public mobile to speak someone about this serious issue. I need customer service support now!
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01-10-2024 07:09 AM
There's no number to call. The whole idea behind Public Mobile is that everything is done online.
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01-09-2024 09:15 PM
Try putting the sim card in another phone, does it work?
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01-09-2024 09:14 PM
@Helpmenow101 - is your subscription up to date (paid up)? Are you able to log into your portal / or the app to check your status? If everything looks OK, contact customer service using the link below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
