I missed the transfer phone number verification text

[tonidkearney]

I accidentally deleted the transfer request phone number verification text. I’ve got a new carrier and am moving over my current phone number. How can I get this text resent to me again? 

[earlngladys]

I too missed the transfer verification text and it has expired. How can I get this text resent to me again? 

[LitlLdy]

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@softech wrote:

@LitlLdy   No, that only for porting in

Somehow I was assuming it was porting in.

If it is porting out of PM, then the new provider should be contacted to re-trigger the porting request

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@softech , possibly, I may have read it wrong “I’ve got a new carrier and am moving over my current phone number.”

[softech]

@LitlLdy   No, that only for porting in

Somehow I was assuming it was porting in.

If it is porting out of PM, then the new provider should be contacted to re-trigger the porting request

[LitlLdy]

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@softech wrote:

@tonidkearney 

no worry, There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

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@softech , will that work when porting phone number out of Public Mobile?

[BKNS27 · Accepted solution]

@tonidkearney 

You contact the carrier you are moving your number to so it sounds like you got a new carrier then talk to them.

If you are moving to PM then contact a CS_Agent.

[pmbc]

@tonidkearney are you porting to PM or from PM?

[computergeek541]

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@tonidkearney wrote:

I accidentally deleted the transfer request phone number verification text. I’ve got a new carrier and am moving over my current phone number. How can I get this text resent to me again? 

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Do you recall which number the message is stated to have came from?  If it's still within 90 minutes, you could send a text message that says YES to that number.

[softech]

@tonidkearney 

no worry, There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed