I'm having the issue described in this post. Certainly could use a hand

[tszodie]

https://productioncommunity.publicmobile.ca/t5/Get-Support/Unlimited-data-not-working/m-p/1137120?se... 

[hTideGnow]

hi @tszodie 

The $40 plan with unlimited data at reduced speed is not even a currently accessible plan, so, there is no chance you will get it back.  

there is currently no more Canada only plan with unlimited data, so there is no plan you can change to for that feature.   Since you already have 75GB on your current plan but that still not enough for your usage, you will have to consider going to 100GB, but at this point, it is $55 for going 100GB, not sure if you would want to pay an extra $15 for the extra 25GB

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@tszodie wrote:

Oh right to answer your direct questions. My cycle as it sits is on 04th monthly

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And to clarify, PM is using a 30 days cycle and the cycle start date will move.  If Nov 4th was your last cycle start date, then Dec 4th and Jan 3rd, Feb 2nd will be your next couple cycle start date.

[tszodie]

What do you think my chances of getting back to my previous plan would be? .. It was 60 GB for $40 but Unlimited trickle? 

[Phil_Adelphus]

@tszodie  The plan you show does not have unlimited data (i.e. throttled when data bucket is used), none of the Canada-US (and now Mexico) plans do.  Currently no plans on the public Shop page have unlimited data although a few have done in the past, I have one myself.  If you tap on a plan on the Shop page you can see the general small print for all plans under "offer details".  Whether an item applies to a given plan or not depends on the number or symbol on the item.  For example unlimited data would be indicated on the plan with a number 2.  The $40 plan in your picture does not have a 2 therefore it does not apply to that plan.  When there were unlimited data plans it would also say so on the plan.

Regarding your cycle being on the 4th monthly, since PM cycles are 30 days the date will change each month when there are 31 days or 28/29 days.

[tszodie]

https://productioncommunity.publicmobile.ca/t5/Oracle-Archive/Place-to-move-redundant-threads/m-p/12...

Is access denied for moi.

And my plan currently just for prosperity.

Cheers Odie

 

[tszodie]

Hiya @Phil_Adelphus and @all tried a few more workarounds as well as all listed, and sent off a ticket using the link you provided since the chatbot gave me lip 😉 I hope I was able to get the submitted ticket off in good order. I do have a question about "fine print" other than clause *1 being noted I do not see any way to view what is entailed in my current subscription. I was also under the impression that the newer and older subscriptions were indeed semi unlimited (with the speed capped at the knees of course. I don't recall any such announcements nor see anything when I changed to this promotional subscription a few months back.. Anyway as I was asking do you know how I can view the current agreement terms and fine print errata. 

PS: I don't recall marking this with the solution check mark as I was waiting for some agent to peruse and hopefully contact for more deetz. 

Oh right to answer your direct questions. My cycle as it sits is on 04th monthly. So this is the second cycle I have run out of data on. 

Not traveling have been planted in AB with PubMob for a few years. 

Again id like to know how to check my terms too. Cheers Odie.

[Phil_Adelphus]

@tszodie   For an agent to look into it you would  have to contact them as I suggested earlier in this thread, they don't typically read/respond here, this forum is primarily for customers.   Also you marked the problem as solved.  Are you sure you have an unlimited data plan, currently most newer plans are not unlimited data?  Are you travelling in Canada?   You first posted this three weeks ago, are you still in the same 30 day cycle as before?

[tszodie]

This is correct it doesn't trickle and still no data hopefully an agent can look into it so I can stop traveling to a hotspot. Cheers Odie 

[Phil_Adelphus]

@tszodie   If still not working after the suggestions from @hTideGnow , note that the original poster's problem was resolved by customer service.  To contacct them open a ticket at the chat icon bottom right of this page or send agents a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow · Accepted solution]

hi @tszodie basically you used up the 5G data but unlimited low speed data not kick in?  You have the correct unlimited plan?

check if your phone has a data limit setup, disable it

And reboot the phone and try Reset all networks