I just subscribed by no service

[Cindy_Cinnamon]

I have paid for my subscription, and have received an email via wifi to say that my subscription is active, but no service. Is this normal? 

[slusagm]

S10+ mostly would work

only small issue is that it uses 3G for voice (but for data and text, it will still use 4G or 5G).  S10 is not VoLTE whitelisted with PM, so, it cannot use VoLTE for voice.  It will work mostly, for another 2 years, until the end of 3G.   (unless you are in Manitoba, then the 3G will end in couple months)

[Cindy_Cinnamon]

Hey thanks so much

I have a Samsung galaxy s10+. I'll restart and reset the network settings and hopefully that works!

[slusagm]

What phone do you have?

Reboot your phone, Reset Network Settings

or ask PM to help to reprovision the sim

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage