I just got a new SIM card to switch over I Lost my old phone was I don’t know how to get into my acc

[Dtuck25]

It won’t let me access my phone account to change my SIM card from my old one on file to this new one I have I bought yesterday 

[Anonymous]

@Dtuck25 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open Browser incognito mode,

Spoiler

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

 and if you still can't you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
• your account number, 
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Meow]

What kind of error message you get trying to log in?

The account might be only temporarily locked for an hour due to too many (5) attempts. You might want to wait an hour and try again.

If you are positive you entered id/pass correctly before being locked out, try different browser.

If you still have issue logging in, try the Forgot password link to reset the password. You will need to answer security questions, though.

If you don't know the answer to the security questions, you can open a ticket with mod to have it reset.

[t_p]

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@Dtuck25 wrote:

It won’t let me access my phone account to change my SIM card from my old one on file to this new one I have I bought yesterday 

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@Dtuck25 

Have you tried using a browser in private mode (ex. Chrome incognito) to log in?

[Dunkman · Accepted solution]

@Dtuck25 

Your account gets locked out after 5 attempts at login.  You should wait one hour and then try again or reset your password.  

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If still not working, you will need to customer service agent (CSA).

You will need to contact customer service agent (CSA):

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA.  Type: I can't login.  Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).