I just created an account esim doesn’t work

[UltraTravis]

I check the eSIM compatibility- it was compatible.

continued with registration - now saying not compatible - need help 

please contact me 

[BKNS27]

@computergeek541 

Just curious why the search was eSIM compatible but during activation it indicated it wasn’t compatible.

[computergeek541]

---

@BKNS27 wrote:

@UltraTravis 

What is the make and model of your phone?

---

The customer has received an error message saying that the device isn't eSIM compatible.  There isn't any way to override that even if the phone should be compatible with an eSIM.

[BKNS27]

@UltraTravis 

What is the make and model of your phone?

[Handy1]

@UltraTravis  No one will contact you , to engage support you need to message them 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[computergeek541]

---

@UltraTravis wrote:

I check the eSIM compatibility- it was compatible.

continued with registration - now saying not compatible - need help 

please contact me 

---

Customer service doesn't usually contact customers. You'll need to contact them.

Please open a ticket using the chatbot.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the chatbot, doesn't allow a ticket to be opened, send a private message to the username CS_Agent.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437