08-10-2020 01:31 PM - edited 01-05-2022 12:28 PM
I live in a remote region and have terrible internet. I rely on hotspotting from my phone to do my job. I buy a lot of data add ons.
I just bought $120 in data add ons, my account shows the add ons are active, but when I try to hotspot, I get an error message showing zero balance on my phone.
Very frustrating. I have deadlines today. I had to borrow my husband's phone to send this message.
Solved! Go to Solution.
08-17-2020 11:22 AM
@srlawren wrote:@Carlone you might want to consider switching up to Telus (or Bell or Rogers). They routinely have sales on for 20 GB of full-speed data for $75/month, with unlimited (albeit slow, 512Kbps speed) data after that. It would be cheaper than $50/8+several add-ons per month.
@Carlone FYI that sale I mentioned is on again, through next Monday (Aug 24) at Telus:
https://mobilesyrup.com/2020/08/14/telus-offering-75-20-gb-plan/
08-10-2020 03:50 PM
@Carlone you might want to consider switching up to Telus (or Bell or Rogers). They routinely have sales on for 20 GB of full-speed data for $75/month, with unlimited (albeit slow, 512Kbps speed) data after that. It would be cheaper than $50/8+several add-ons per month.
08-10-2020 02:11 PM
I removed and reinstalled my sim card and that seems to have done the trick.
Thanks for the tips for cheaper data options, I'm using 12-15 GB per month and am on the $50 per month plan + data add ons. Looks like renewing early could save me a lot of money.
08-10-2020 02:06 PM
08-10-2020 01:54 PM - edited 08-10-2020 01:57 PM
Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from self-serve. You get your data back immediately with plan change.
2. If you want to renew the same plan early, you need to create a moderator support ticket using this link https://publicmobile.ca.ada.support/chat/. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option
When you run out of data, it is cheaper to renew early or change plan.
$50 8.5GB plan = cost $5.88/GB
$40 5GB plan = cost $8/GB
Cost of add-on data = $15/GB
If you don't want to get moderator to renew your plan early, you can do immediate plan change between the $50 and $40 plan.
It is still cheaper to spend $120 for only 8GB add-on data.
Hoping you get your add-on issue sorted out quickly.
08-10-2020 01:49 PM
Do you have a data limiter set on your phone?
From what you've provided, it all sounds fine.
08-10-2020 01:45 PM - edited 08-10-2020 01:48 PM
Buying add-on is a two step process. First, add fund to your account. Second, buy the add-on.
If you have $120 in your account as available fund, your have not purchase your data add-on yet.
If you have $0 available fund, do you see the data usage line on your overview page?
If you account does not have the data usage line, you may have used your data OR something went wrong with your purchase. Create moderator support ticket to ask moderator to check on it.
08-10-2020 01:42 PM - edited 08-10-2020 01:43 PM
Is your phone working? Can you text or make / receive a call? Might it have suspended and needs to be put back into service? Sometimes the automatic renewals mess up and the phone lands in a suspended mode. Try its other functions for us.
AE_Collector
08-10-2020 01:39 PM - edited 08-10-2020 01:40 PM
Is that data all add-on data? 8 x 1 Gb exactly which is the $120 you mention. What plan are you on? Have you used all your plan data and the add-on data doesn’t want to kick in?
AE_Collector
08-10-2020 01:39 PM
There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.
08-10-2020 01:38 PM
Yes, I hotspot all the time and am currently hotspotting off my husband's phone.
08-10-2020 01:37 PM
Available funds = 0
Remaining data = 8191 MB
Status = active
How do I message the moderators?
08-10-2020 01:36 PM - edited 08-10-2020 01:37 PM
And you are on the $50 plan presumably if you regularly need more data than your plan has. And you are unable to access the internet directly on your phone, not just a Hotspot (for computer or tablet?) problem?
AE_Collector
08-10-2020 01:35 PM
After you purchase them then you need to add them to your account.
To purchase Add-Ons using your Self-Serve account, follow these steps:
08-10-2020 01:33 PM
@Carlone did you do mobile hotspot before? Try restarting your phone, wait 30 seconds and restart it. Stay safe.
08-10-2020 01:33 PM - edited 08-10-2020 01:35 PM
contact customer support here
type "data troubleshooting"
(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/
make sure to check your inbox(top right corner envelope icon) periodically, for a response