cancel
Showing results for 
Search instead for 
Did you mean: 

I haven't received my sim card

Juan39
Great Neighbour / Super Voisin

I haven't received my sim card 

2 REPLIES 2

TheSterlinger
Deputy Mayor / Adjoint au Maire

 

@Juan39 

SIM card can take up to 10 business days to arrive. If you want update on SIM card delivery send CS_agent a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Check your message https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

@Juan39 

SIM card can take up to 10 business days to arrive. If you want update on SIM card delivery send CS_agent a message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


Check your message https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Phil_Adelphus
Mayor / Maire

@Juan39  How long ago did you order it?  If it's more than 10 business days send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The delivery method has changed since the postal strike, they may suggest you buy one at a Telus/Koodo corporate store and be refunded.  If your phone is capable there is also the esim option.

Need Help? Let's chat.