I have unlimited calling and text why i am getting a mesage when i try to call that i have utilised

[Hidz]

I have unlimited calling and text but when i make a call it is not going thru getting a message that i have utilised all my minutes. Please help to resolve the issue. There is no number provided to call the support agent. Thanks!

[softech]

@Hidz 

• first try to reboot the phone
• If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

[dust2dust]

Can you try putting a 1 in front. Is this just one number? Or any?

[Handy1]

@Hidz  Are you putting 1 in front of the contact