4 hours ago
- last edited
30m ago
by
computergeek541
I have transferred my number to Telus and I would like to know if my subscription with Public mobil?
54m ago
if you cannot login, then account is cancelled
if you are worry, you can ask PM to confirm, message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
3 hours ago
Hi and thank you for your reply. Well I can’t log into my account, that is the problem, again, assuming that it is cancelled.
3 hours ago
Thus is true @Alex7777
And really, if you DO see a charge on your account for another month of service, don't even worry about it. Just come back here to the forums and we'll gladly direct you to get in touch with a CS Agent to refund you and make sure your account is 100% closed.
3 hours ago
Hi. Thank you for your reply. I used an eSim and I transferred the phone number to a completely new device and changed my service provider. So no way to check it, but my old phone number from PM is working perfectly on Telus, so I assume that my PM subscription is cancelled, but we never know until we know.
4 hours ago
Hey @Alex7777
When you port your number FROM Public Mobile it should automatically close your account. However, things do happen. Best way to check, insert your old Public Mobile SIM card into the phone and reboot it. IF you still see Public Mobile in the top corner, it means the port didn't fully work and your account is still open. If you have SOS then you're good and it's closed.
4 hours ago
@Alex7777 It should be. You should no longer be able to log in to it.
4 hours ago
If it is canceled!