I have no cellphone service! Is there an outage right now?

[BoomDigital]

Anybody else not getting public mobile service on their phone right now?

[computergeek541]

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@Stitchy wrote:

My phone says I'm not connected to a network.  Is something happening? I paid my bill... it worked earlier today...

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Yes, something is happening. There is a network issue that is affecting some customers, but not all. The service is completely down for me as well.

[Stitchy]

My phone says I'm not connected to a network.  Is something happening? I paid my bill... it worked earlier today...

[OllBY]

No service in Vaughan / Woodbridge as well

[brian11]

Signed up for this topic. I have no connection as well. I am in downtown toronto (Scotiabank arena area)

[computergeek541]

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@HALIMACS wrote:

@BoomDigital 

If you tried a network reset, please check there isn't a network outage in area.

Is your account displaying as "active" under self serve?   Does it need to be topped off?

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

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This isn't an individual account issue. This is an issue with the network itself.

[kamiyaa]

No service in Scarborough too

[RosieR]

Downtown Toronto is ok.

[Exhamon]

Same here in Hamilton, but my children have service? 

all of a sudden.

[Ngoik]

Lost service entirely for about 5min. It's "back" but none of my texts are sending out. 

Toronto

[Alexander5689]

No service in Kitchener either. 

[HALIMACS]

@BoomDigital 

If you tried a network reset, please check there isn't a network outage in area.

Is your account displaying as "active" under self serve?   Does it need to be topped off?

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked. 

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

[BoomDigital]

Ok I'm glad I'm not the only one, that means something is going on.

[computergeek541]

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@BoomDigital wrote:

Anybody else not getting public mobile service on their phone right now?

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At the moment, I can't connect to the network either. I've been seeing strrange stuff since this monring with being kicked off the LTE network and being forced on the HSPA.

[Karnbot13]

Not working for me in Brantford either. No SIM jacking, got no service whatsoever, data or voice

[JK8]

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@BoomDigital wrote:

Anybody else not getting public mobile service on their phone right now?

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Check for Telus outages in your area. Also try rebooting your phone.

https://www.telus.com/en/on/outages

Make sure you are not a victim of sim jacking:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

[imm1304]

Hey, I am experiencing this too.  No service in Toronto-North York