I have never accessed my acct and now I want to and now the information that I enter doesn't seem to

[geopublic]

@Nakamya  Click here to register your selfserve account.

[Staliger]

@Nakamya  click the "?" in lower right side of the page, type "contact moderator", and follow directions (give as much info as possible), OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[LovesToPM]

Hi @Nakamya 

If you activated in store, then you may need to register your self-serve account. You can do that here: https://selfserve.publicmobile.ca/self-registration/

If you activated at home or already have a self-serve account, you can try to login in or try reset your passowrd here: https://selfserve.publicmobile.ca/forgot-password/

If you need help to access your account, you'll need to contact Moderators.

To submit a ticket to Moderators: Click the green question mark at bottom and enter your question into SIMon. Answer the prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you encounter problems with submitting a ticket, you can send a private message to Moderators, but this alternate contact method may have longer response time.

[gblackma]

Please explain your situation a little better @Nakamya . Your account may have locked for too many attempts, wait 50 minutes from last attempt,  clear your browser history,  go to private/ incognito mode and try again to access your account.