06-20-2015 12:58 PM - edited 01-04-2022 01:40 PM
06-30-2015 07:20 PM - edited 06-30-2015 07:25 PM
Hello,
The following applies if you have paid your plan in full:
Regardless of your self-serve account indicating that your service has expired, and *611 informing you that it is suspended, your service is still in order. Try calling one of your friends, and have one of them call you, and more than likely the service will be perfect. It's a glitch in the system. Pay no attention to it.
If the above does not apply to you, did you pay $35 because there were supposed to be credits in your account, and that the true cost of your plan is more than $35? If so, pay the difference between $35 dollars and the true cost of your plan. Your service will be restored upon the billing system recognizing that the additional amount is in your account.
Cheers!
06-30-2015 06:56 PM
06-23-2015 12:15 PM
Thank you for your patience. Have you power-cycled your phone? If you have and you are still experiencing the same issue. I would ask you to contact us by email:
How to send an email ?
Click on this link : https://publicmobile.ca/en/on/contact-us
Then, at the bottom right of the page, click on "Email away" button.
- Choose "Technical Issues"
- Choose "Calling and Text Messaging"
- Choose "Voice calls not working"
- Choose "The problem affects all my calls"
- Choose "My phone is receiving a signal"
- Choose "I believe my account is paid and up to date"
- Choose "I have tried my SIM card in another phone"
- Choose "This problem affects both my incoming and outgoing calls"
- Choose "The problem affects all numbers"
Then click on "Email Us" and fill up the form.
06-21-2015 03:49 AM
06-20-2015 09:57 PM
06-20-2015 09:56 PM
06-20-2015 09:53 PM
06-20-2015 09:52 PM
06-20-2015 09:44 PM
06-20-2015 08:04 PM
@BHAVNA123 wrote:
Hi please someone help me out
Are you counting on a credit to pay part of your fees, if so then the credit may not have kicked in, simply log into your self account to make sure you paid up fully.