I have been locked out of my account

[dansam100]

Hello, I've been locked out of my account. Can someone help?

[accarlos]

I have been locked out too! Please help. I have sent a DM via Instagram, and messaged the moderator team. 😞

[thomask]

I’ve got the same issue, and it’s with the moderator team.  While they are helping, it’s on average a reply once a day (partly my fault as I respond usually after their working hours).

just be patient if you can, and it helps if you provide as much authentication as you can going in.

name on account.

payment method (last four/exp)

commonly called or texted numbers

alternate email on file.

alt phone number on file.

those will help expedite their responses.

[dansam100]

Thank you very much!

[mimmo · Accepted solution]

@dansam100  the password reset feature does not work you need to contact the mods via private message. 

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

Some good posts/reads:

• Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions