I hate this platform

[Dalteeerrn]

I’ve been here trying to speak with a LIVE AGENT for 30 mins PLEASE HELP

[hTideGnow]

hi @Dalteeerrn 

we answered your question already yesterday

and yes, the answer is the same, message agent.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  (we are just customers here, so this is how much we can help if you do not message them)

[Dalteeerrn]

I had this text sent to me and I would like to know how to apply it. Please, no one don’t tell me to “pm” or submit a ticket. I’ve been trying for 12hrs and NEED HELP dammit. It shouldn’t b so hard:(

 

[Dalteeerrn]

I was told to come to the community to submit a recipe. Idk how to sucumbir a ticket, nor how to “pm” this platform is not user friendly for those who r not tech savvy 😞

[hTideGnow]

hi @Dalteeerrn you have submit a ticket with PM ?  But it is late now, try tomorrow

As far as I know, you just need to port your number back, then message PM after for them to apply the offer for you

[umnikke8]

That sure is a poor communication, it doesn't give any information on how to proceed. Best to contact customer service via a message on these forums as others have posted instructions for.

[Dalteeerrn]

I got this text message and would like to know how to apply it 

 

[Socrates8567]

It can be incredibly frustrating when you just want to talk to a human being to sort out a phone issue, and you realize there isn't a phone number to call.

The short answer is that Public Mobile is a "digital-only" discount brand. To keep their prices lower than the big players (like Telus, Bell, or Rogers), they cut out the overhead of call centers and physical stores.

It's just a waiting game now until someone reaches back to you.

Reach out to the Public Mobile support team to assist you.

If you are able to log into your account, use SIMon the chatbot. 

If you're unable to log into My Account for any reason, ask the Public Mobile support team to help. 

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The Customer Service support team will reply to your community inbox found here: 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[slusagm]

If you are lost and cannot open ticket using Chatbot, then message them

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:    https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

.

[SKSuh]

PM support is via online chats — or the collective wisdom of this community forum