Points Reward

[LunNg]

I have the same issue as another user in this forum. I accidentally redeemed my public points for the wrong thing. Can I change it from Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) to a $20 bill credit?

[LunNg]

Thank you!

[hTideGnow · Accepted solution]

hi @LunNg 

what PM support usually does is to reverse the rewards redemption, put the points back for you.  Once that is done, you can then go back and redeem the correct one you want

to contact PM support, 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage