I got charged twice when ordering a sim card

[annazhang92]

I tried using the credit card first, but it didn't go through, so I switched to a PayPal.

But now I noticed a transaction on my credit card AND a transaction on my PayPal.

So I got charged twice.

Could you refund the credit card payment?

[Handy1]

@annazhang92 @For a refund or credit you will need to reach support here’s the link to contact 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech · Accepted solution]

@annazhang92   You will need to open ticket with PM Support and explain the situation, they will likely able to refund you the amount

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there