I couldn't sign in

[popping]

---

@Jaydog wrote:

I cannot sign in either.  Have tried reset password many times.  Doesn't work.  Even waited well over an hour.  I get the reset email (always two of them), click the link, reset the password and then I cannot log in

---

Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

[Jaydog]

I cannot sign in either.  Have tried reset password many times.  Doesn't work.  Even waited well over an hour.  I get the reset email (always two of them), click the link, reset the password and then I cannot log in

[popping]

---

@popping wrote:

@Bhanuja 

If you activate your plan online, your self-serve account is already created.  Use your email address as username and your password you supplied during activation to loggin self-server portal  https://selfserve.publicmobile.ca

If you activate your plan in-store, follows your welcome email to create your self-serve account.  You need your PM phone to receive a 6 digit code text message.

https://selfserve.publicmobile.ca/self-registration/

If you forgot your password to your self-serve account, try the forgot your password linkon hte login page.  If this does not work, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

---

I tried the forgot your password link on the login page.  I received the PM reset eamil in 30 minutes.

[popping]

@Bhanuja 

If you activate your plan online, your self-serve account is already created.  Use your email address as username and your password you supplied during activation to loggin self-server portal  https://selfserve.publicmobile.ca

If you activate your plan in-store, follows your welcome email to create your self-serve account.  You need your PM phone to receive a 6 digit code text message.

https://selfserve.publicmobile.ca/self-registration/

If you forgot your password to your self-serve account, try the forgot your password linkon hte login page.  If this does not work, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

[Luddite]

First, try the account reset function here: https://selfserve.publicmobile.ca/forgot-password/.

If that fails, you will need to submit a ticket. To get a ticket: click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.