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03-27-2021 07:57 PM - edited 01-06-2022 02:23 AM
I chose a Canada wide plan, but was given a province wide plan instead. And was billed for it, as well.
I need to have the Canada wide plan- and no, I'm not paying twice for the same plan. Who do I talk to, to get that changed back?
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03-27-2021 10:25 PM - edited 03-27-2021 10:27 PM
@Spudster if you see the second pic that means you will not be able to see the plans pages.
it's been working for me all day. so this could be region dependant or browser. it's most likely region
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03-27-2021 10:14 PM
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03-27-2021 09:51 PM
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03-27-2021 09:34 PM
Something is up......
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03-27-2021 09:26 PM
I don't even know why pm still has a province and Canada wide options... it's nearly April and the only plan lucky and chatr changed to province wide was the $15 plan.
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03-27-2021 09:13 PM
But will the OP be able to schedule a plan change?
When I experimented on my own account, there are no plans to select under the change plan option, so it looks like PM is still friggin around with things.
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03-27-2021 09:09 PM
But i would screenshot the scheduled change.
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03-27-2021 08:52 PM
Once the change at next renewal is scheduled it is set with what it says the plan includes.....including the price.
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03-27-2021 08:51 PM
Yes @LurganIeUk
If they can select the plan change that's currently on sale for next renewal, they will get it whether or not it's still on sale at the time of their next renewal.
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03-27-2021 08:50 PM
I haven't looked for a bit now but presumably both versions of the plan are there to choose (Provincial & National Calling) and like always, if you have scheduled a change you will get the change at renewal even if the plan were to disappear in the mean time. That is typically the way it goes but someone got into a mess wit hit recently I think due to a plan change failure or a renewal failure where they had scheduled a change?
AE_Collector
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03-27-2021 08:45 PM
@darlicious wrote:Good point....worse case scenario @va6yag is only stuck with the plan for one month.
How is it handled if the plan was on sale? Does @va6yag still get the sale price if he/she does the change plan right now to switch at renewal time?
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03-27-2021 08:43 PM
Good point....worse case scenario @va6yag is only stuck with the plan for one month.
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03-27-2021 08:38 PM
First thing I would do is get the plan change to the one you want scheduled for your next renewal. You do that in “Change Plan” but choose the option to change plan at next renewal. That way if the Canada Calling version of the plan disappears or the sale ends and it goes up in price you will be locked in for next month. Just in case it is determined to not be PM’s fault that you have landed on the wrong plan.
I assume you are on a $25 or higher priced plan as there is no Canada Wide calling $15 plan now.
AE_Collector
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03-27-2021 08:35 PM
When you look in you My Account. What plan did it say that you paid for? In the transactions.
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03-27-2021 08:35 PM
Ask the moderators to switch your plan. They have been very accommodating when I had made a mistake in the past.
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03-27-2021 08:19 PM
Did this happen when activating? Was it in store? Anyways contact the moderators as instructed and explain the mix up and ask them to switch the plans for you.
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03-27-2021 07:58 PM - edited 03-27-2021 08:17 PM
@va6yag wrote:I chose a Canada wide plan, but was given a province wide plan instead. And was billed for it, as well.
I need to have the Canada wide plan- and no, I'm not paying twice for the same plan. Who do I talk to, to get that changed back?
@va6yag ,
Contact the Moderators. If you have any screen shots, include them. If not, I would contact them anyway.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower Method - Use this link to:
Private Message to Public Mobile Moderators (PM Customer Service Representatives)