I cannot receive text message

[LuciaZhang]

I changed a Moto G Pure today, but I cannot receive text message any more.

[dust2dust]

Did you previously have an iphone using this number?

[LuciaZhang]

My husband send IMESSGE . this is why i cannot receive message. He should sent as a text message.

Many thanks!

[LuciaZhang]

Thank you so much for your prompt response.

I found that my husband send me IMessage.( Blue). changed to send as a text message. it works now.

Much appreciated all your solution. 

This is my first time come to community and I never thought it works so quickly and faster. 

All  you have a good evening!

[esjliv · Accepted solution]

@LuciaZhang - Can you send text messages? And does calling and data work?

Try resetting your network settings.

Settings icon > scroll to and select System > Reset options > Reset Wi-Fi, mobile & Bluetooth > Reset settings > select Reset settings again to confirm. 

Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.

EDIT, I wonder if this has anything to do with the messaging app you are using? Perhaps not, but just throwing it out there.

https://www.verizon.com/support/knowledge-base-239613/

[hairbag1]

@LuciaZhang

texts from only one person or any texts not received ?