I cannot port my number from Telus prepaid still active

[Evelyn2]

I have tried several times to port my old number.  I get the ticket filled out for the moderator and nothing changes.  I have tr ied filling all the blanks, tried just filling out 3 as needed one being the account # , my email, my alternate number.  Doesn’t change.  The SIM card number it asks for is the Public mobile sim right?  Not sure what I am doing wrong

[geopublic · Accepted solution]

@Evelyn2  Provide your Telus account number, name on the Telus account and your Telus phone number.

The alternate number is a number you can be reached if there is a problem with your port.

[JoyLuck]

Have a look at the following threads on porting and activation.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

https://www.publicmobile.ca/en/on/get-help/articles/activation-account-set-up

[Dunkman]

@Evelyn2 

If you are having a hard time submitting ticket for moderator help with porting, you might want to directly message.  Include the relevant information.  The SIM card number is PM SIM card number. 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437