I cannot port my number from Public!!!

[AlexandreM]

Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?

[Sansan]

Hmmm, could be because of the error that Public Mobile has been experiencing for the last few weeks with SMS. If you have already submitted a ticket, just have to wait for their response with a fix.

[AlexandreM]

Tried it twice with different agents, checked and double-checked account number, phone number, address. But to no avail.

[AlexandreM]

The number is OK. Everything has been paid for in time, it is running normally as always

[Sansan]

And if they ask for account number to validate make sure you are providing the correct number.

[Chalupa_Batman]

---

@AlexandreM wrote:

I think the customer service agent from the other provider mentioned error code E6 ( or E3 ?) , describing it like 'the number does not exist' or something to that effect

---

Is your number still active with Public Mobile? If not, you may have to top it up with one months worth. $15 is the cheapest plan to do it with. If your account IS active, then as mentioned, create a ticket with the link I provided. 

[AlexandreM]

I think the customer service agent from the other provider mentioned error code E6 ( or E3 ?) , describing it like 'the number does not exist' or something to that effect

[Chalupa_Batman · Accepted solution]

---

@AlexandreM wrote:

Tried to port the number to the other provider twice. The chatbot is useless. So frustrating! What am I supposed to do?

---

Hello @AlexandreM 

Please create a ticket to customer service. Public Mobile is dealing with SMS issues for the last month.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[Sansan]

@AlexandreM  what is your error message? Make sure your Public mobile account is active.