I cannot make calls or text

[tiekwan]

Hi,

I cannot make calls or text. When I look at my phone screen it says "No Sim Card" However I have a sim card. 

I have restarted the phone. Removed and put the sim back in the phone and still no luck

Is there a way for you to confirm the status of my phone connectivity or fix it on your end?

[BKNS27]

@tiekwan 

If you recently ported your number over to PM. Did you reply to the text with YES confirming you are porting over to PM? There is a 90 minute for you to reply or porting will be cancelled.

It sounds like either you missed replying to the text. If you did reply then it is a backend issue with your SIM and will need to contact a CS_Agent help you to complete your porting.

[hTideGnow]

Hi @tiekwan

if yours is not a new activation, then it sound like more a device problem 

  Can you put another sim card, working one from another carrier , into your phone and test? 

or test your sim in another phone

[Handy1 · Accepted solution]

@tiekwan  Sounds like a provisioning issue easy fix for support 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.