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I cannot find my previous provider when porting

jpnalbirex
Great Neighbour / Super Voisin

I was trying to register your service for the first time and tried to port my number.

In the process, I cannot find my previous provider which is Phonbox, therefore I could not proceed.

Please let me know what to do.

Thanks in advance.

9 REPLIES 9

@softech 

my apologies, and sorry,  i have no purpose to take any advantage of this photo i just like to help OP.

@Timer  I would try to avoid linking other's picture as much as possible. 

 

I got into an issue with another user who purposely posted my pictures in most of  her replies.   Don't think that was a complement at all

@computergeek541 

so is you mean the OP need to getting new number and after activated then will change the number ,,

instructions provide from @softech 

yeah nice pic as a owner nice person.


@Timer wrote:

  photo 


@Timer   The  photo  looks familiar.  Nice picture, where you got it from?


@Timer wrote:

@computergeek541 

No,

i think the @jpnalbirex  ask about at register website step 2 ask ( Transfer a number - mobile phone old service provider ) as you can see at  photo  provider name is Phonbox is not there,

 

@computergeek541  Please let us know what OP to do.thanks.

  


At the time the this thread was started, @jpnalbirex had not yet submitted a number porting request.  Your previous reply did not address the fact that Phonebox was not in the list and that the OP never proceeded because of that. The response by @softech covers a way around this and how jpnalbirex can proceed. 

@computergeek541 

No,

i think the @jpnalbirex  ask about at register website step 2 ask ( Transfer a number - mobile phone old service provider ) as you can see at  photo  provider name is Phonbox is not there,

 

@computergeek541  Please let us know what OP to do.thanks.

  


@Timer wrote:

@jpnalbirex 

don't remove your old SIM card  and activated with public mobile and then will getting a SMS ask you about port out

you will answer reply yes.


Unfortuantely, the above is unrelated to what @jpnalbirex was asking for.  The customer will never get a SMS to authorize a phone number port until the number porting request has actually been submitted.  

softech
Oracle
Oracle

@jpnalbirex 

 

First check if your number is eligible to be ported :

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

(this is a koodo site, but the result will be the same for PM)

 

If you confirmed that the number can be ported, then activate the account with a NEW phone number.  It is only temporary.  Once activated, make sure you can make outgoing call and incoming calls work fine

 

Then you can proceed to request porting.  Login to Self Serve My Account.  Then go to Profile page,  request Change phone number and pick Transfer Phone number request. enter the phone number and follow from there:

 

https://selfserve.publicmobile.ca/en/account/edit/your-accounthttps://selfserve.publicmobile.ca/en/account/edit/your-account

 

Just in case that  process does not work, no worry, you can open ticket with PM Support and have them to arrange a manual porting for you.  Let us know and will advise further if that is the case

 

 

 

Timer
Mayor / Maire

@jpnalbirex 

don't remove your old SIM card  and activated with public mobile and then will getting a SMS ask you about port out

you will answer reply yes.

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