I can't verify myself

[jojo12]

Hi, I need to submit a ticket but couldn't verify myself. The first option doesn't take my username and password. The second option requires a pin which I don't have. Third option I filled up last payment details, account number, etc but there was one field asking for date of last add-on. I don't know that and my account doesn't show that. Can I have a new pin please.

[esjliv]

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@jojo12 wrote:

Sorry I'm good. It's solved. 

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@jojo12 - that's good, what fixed it? Sometimes it takes a few tries to verify the process through SIMon chatbot, then it works. hope this was your case.

[jojo12]

Sorry I'm good. It's solved. 

[softech · Accepted solution]

@jojo12   

if you don't have the PIN for option 2, then simply send them message using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there