I can’t renew subscription

[MariaNgozi]

Everytime i click on renewing subscription it gives me an error message and I have cleared my cache. What do I do 

[slusagm]

look like you have to go the voucher way for now 

[MariaNgozi]

 

[MariaNgozi]

It’s not giving me the option to pay, it gives me the error when I try to renew the subscription 

[computergeek541 · Accepted solution]

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@MariaNgozi wrote:

Everytime i click on renewing subscription it gives me an error message and I have cleared my cache. What do I do 

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The only thing that needs to be done to renew a plan is to make payment for it.  Everything else is automatic.  Are you seeing an error message saying trhat your account has been suspended?

[slusagm]

you tried on both app and browser? try using Incognito mode if you trying on browser.  if you try on app, grant location permission to the app

if both fail, your faster option to resume is to get a voucher from stores and the load the voucher on My Account or via *611