I can’t payment

[HRM123]

I forgot payment yesterday. So I tried payment by credit card on online. But I was not able to payment because I got this message. How should I pay??

 

[kb_mv]

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@claudezezio wrote:

Good afternoon, are you still experiencing a problem with making your payment?

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@claudezezio Check the message immediately above yours. He says he has made a payment.

[claudezezio]

Good afternoon, are you still experiencing a problem with making your payment?

[HRM123]

Thank you for helping me😭 Finally I was able to payment!!

[kb_mv]

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@HRM123 wrote:

I wanted to pay $40. But I was able to payment😭But finally I was able to payment!! 

thank you for sending comment me😊

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@HRM123 Glad it all worked out for you.

[HRM123]

I wanted to pay $40. But I was able to payment😭But finally I was able to payment!! 

thank you for sending comment me😊

[HRM123]

Thank you for helping me😭 I was able to payment!!

[dabr · Accepted solution]

@HRM123   Clear your cache/cookies and use browser with privacy/incognito mode enabled.  Then make sure you are selecting the option to pay the your cost of your plan (less any rewards/account balance), or as mentioned purchase vouchers which can be added in self serve or by dialing 611.

[kb_mv]

@HRM123 What amount were you trying to enter for the payment?

[TheGx]

@HRM123 :Go buy top up voucher and dial 611 to refill account.