Payment?

[AdamClements]

I have changed the payments to another card on my plan as my previous card was compromised and cancelled. Now because of that my phone will not reactivate. I have 4 different phones and can not use any of them???

Thanks

Adam xxx-xxx-xxxx

[eddieO]

@AdamClements if you make a manual payment that should get your account back up and running.

The option to do this seems to have disappeared from within the account but you can access it below:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[fixin1]

@AdamClements - If they are suspended, please try to re-subscribe. If not, try *611 to make a payment via CC.

If nothing else, contact support:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox