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I can't make any outgoing calls

Alison2244
Great Neighbour / Super Voisin

My public mobile account thinks I'm in the states but I'm in Canada how do I resolve this?

5 REPLIES 5

Sooke has been known to pick up US towers across the water due to weaker or further local towers. So yes set your networks to manual and connect to Public (or Telus).

Alison2244
Great Neighbour / Super Voisin

I have a 45$ unlimited plan with 5g data I can text no problem just not make outgoing calls 

Alison2244
Great Neighbour / Super Voisin

I had just paid my account and I'm in Sooke British Columbia and it still says I'm in the us?

will13am
Oracle
Oracle

@Alison2244 , is your account inactive or have you used up all your minutes if you are on the limited usage $15 plan.  

hTideGnow
Mayor / Maire

HI @Alison2244 

if you are close to the border, change the network connection to manual and choose Public Mobile

if you are not close to US, the message usually come up with an account suspended.  Login My Account and check to see if you need to pay to resume service

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