I can't make any outgoing calls
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09-26-2023 01:54 PM
My public mobile account thinks I'm in the states but I'm in Canada how do I resolve this?
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09-26-2023 04:13 PM
Sooke has been known to pick up US towers across the water due to weaker or further local towers. So yes set your networks to manual and connect to Public (or Telus).
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09-26-2023 02:44 PM
I have a 45$ unlimited plan with 5g data I can text no problem just not make outgoing calls
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09-26-2023 02:43 PM
I had just paid my account and I'm in Sooke British Columbia and it still says I'm in the us?
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09-26-2023 02:32 PM
@Alison2244 , is your account inactive or have you used up all your minutes if you are on the limited usage $15 plan.
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09-26-2023 01:57 PM
HI @Alison2244
if you are close to the border, change the network connection to manual and choose Public Mobile
if you are not close to US, the message usually come up with an account suspended. Login My Account and check to see if you need to pay to resume service