I can not sign in

[onig-yu]

I resetted the E-mail and password for the community, but I can not find profile and edit to change my Email and password.

So I can not sign in to my account, when I signed in, it indicated the E-mail and password are not correct.

[dust2dust]

Are your services still working? If so you can choose the SMS option for the change password. If not, then are you not able to access your email inbox? Is it also needing to send an SMS but your account is suspended?

You could reactivate your account using vouchers and real time payments. If you know your 4 digit account pin then you can also use 611 to make a payment from your credit card.

[hTideFnow]

@onig-yu 

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

[Outdoorsman · Accepted solution]

@onig-yu 

to change your self serve email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user