I can not logging my My Account to update payment

[Anna191]

Hi  PUBLIC MOBILE HELP STAFF ,

Its been a very very frustrating experience using public mobile website Login webpage : I am on the website  and under MY Account  there are no options at all  just black. I cleanup my caches, I changed the web browser , I changed my devices  still NOTHING under My Account as options. I must update my  payment  ASAP.

[hairbag1]

@Anna191 

may I suggest you download the Public Mobile app to your cell, then log in to your account > Payment tab..then scroll down to see Update Card Information.

[slusagm]

Open ticket first and PM will reply.  This is the only way to have your problem resolved 

[Anna191]

IF I do NOT hear from PB staff to solve my issue ASAP I intend to change to  TELUS  MOBILE.

[Anna191]

I MUST talk to a Public mobile staff..I am able to get in MY ACCOUNT but no options are there to availble the webpage just loads nothing ...no options under MY ACCOUNT 

[slusagm]

So, you can login and just the My Account not showing anything?

Try using PM app as well

And ask PM to help if needed Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Socrates8567]

Hello.

Since you can't properly log in, please use this link to reach a customer service rep.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437