11-11-2019 11:06 PM - edited 01-05-2022 07:57 AM
11-14-2019 12:12 AM
@PAULRANG18 wrote:Refresh the page after a reasonable period of time and try again. At times there are technical issues with webpages but they correct themselves. If issue persists, contact a moderator by clicking ?, bottom right, and following instructions.
If these options do not work (they did not for me) you can click the envelope at the top right of this screen and send a private message to the moderator team. They will ask for some security information to verify that it is your account then they can unlock your account and give you a temporary password that you can change once you log in .
11-12-2019 11:12 AM
Refresh the page after a reasonable period of time and try again. At times there are technical issues with webpages but they correct themselves. If issue persists, contact a moderator by clicking ?, bottom right, and following instructions.
11-12-2019 08:30 AM
You could try using a different browser and incognito mode. Also clear your cache and cookies then reboot.
11-11-2019 11:16 PM - edited 11-11-2019 11:16 PM
Thank you!
11-11-2019 11:10 PM - edited 11-11-2019 11:20 PM
First, try waiting one hour before trying to log in again.
If you still can't log in, try the self serve reset option if you haven't already attempted that.
https://selfserve.publicmobile.ca/forgot-password/
If that doensn't work, submit a ticket to the moderators by using the following website:
https://publicmobile.ca.ada.support/chat/
Once you've opened up the above chat link, type in "rep".