12-05-2022 08:47 PM
I have been a client for more than 2 years, I would like my data to be increased to 15gb instead of 2
Solved! Go to Solution.
12-05-2022 10:45 PM
@brettster99 wrote:
Change username as this is a public forum. @computergeek541 @Dunkman @ShawnC13 @CS_Agent
Also you can just do it yourself in self serve.
Only customer service agent can change community user names.
12-05-2022 09:40 PM
I'm surprised that the system doesn't block usernames that are phone numbers!
12-05-2022 09:13 PM
HI@brettster99 oracle cannot help to change username, and OP cannot change herself either
OP needs to open ticket with CS agent
12-05-2022 09:11 PM
Change username as this is a public forum. @computergeek541 @Dunkman @ShawnC13 @CS_Agent
Also you can just do it yourself in self serve.
12-05-2022 09:06 PM
@6478532743 may be you can try upgrade your plan to 15 Gb for $40
12-05-2022 09:06 PM
and a ask for 15GB is a big (greedy??) ask too
12-05-2022 09:04 PM
Are you thinking that the company would just bump you up in data just because you've been here a little while? Over these last two years, the company has given freebies of data and minutes. Have you received those in the past? And now again this month?
12-05-2022 08:52 PM
HI @6478532743
what plan are you on now?
change to the $40 for 15Gb plan and you will get 15GB instead of 2
and , maybe you want to change your username This is a forum and everyone knows your phone number, not good
12-05-2022 08:50 PM
@6478532743 change your plan to $40 for 15 GB
12-05-2022 08:49 PM
@6478532743 hi go into your self serve account go to change plans and use the scroll down arrow to pick the plan you like , best to change at your next renewal date
12-05-2022 08:49 PM
@6478532743 there is a $40 for 15GB plan now
If you want that plan, you can do it yourself. Just login to My Account, go to Plan & add-ons page and the click Change my plan, select the correct $40 plan (there are two) and then click Change on next renewal date